Effective Date: 20th July 2025
At Crafted Climate, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information across all of our digital platforms, including but not limited to WhatsApp bots, web and mobile apps, APIs, and any services that provide air quality, environmental, or sustainability-related data.
Who we are
Crafted Climate is a climate tech company focused on providing environmental insights through smart devices, data services, and digital platforms. Our mission is to empower individuals, communities, businesses, and institutions with real-time environmental data for healthier living and better decision-making.
If you have questions, you can reach us at info@craftedclimate.org
1. What Data We Collect and Why
We collect personal and non-personal data to provide you with useful, location-specific environmental insights and to improve our services.
a. Information You Provide
- Contact information (e.g., phone number, email address, display name)
- Feedback, support requests, or survey responses
- Location or region data when shared voluntarily or via device/browser/app permissions
b. Automatically Collected Information
- Device type, browser, operating system
- App usage patterns and interaction history
- Environmental data requested or queried
- IP address and general geographic location (where applicable)
c. Media
If you send photos, audio, or other media through any of our apps or bots (e.g., to report an issue), it is used solely for that purpose and not stored long-term.
2. Comments
If our services allow for public or private comments (e.g., feedback forms, forums), any comments you provide may be stored and used to improve services. Please avoid including sensitive personal information in comment sections.
3. Cookies
When you use any of our web-based applications, we may use cookies to:
- Remember your preferences
- Improve website performance
- Enable analytics to improve user experience
You may manage cookie preferences through your browser settings.
4. Embedded content from other websites
Some parts of our services may include embedded content (e.g., charts, maps, videos). Embedded content behaves in the same way as if you visited the originating website, which may collect usage data or cookies independently.
5. Who we share your data with
We do not sell your data. We may share it with:
- Service providers (e.g., cloud storage, WhatsApp Business API providers)
- Government or environmental agencies (in anonymized or aggregated form)
- Technical and research partners working under confidentiality agreements
We may also share information to comply with legal obligations or enforce our terms of service.
6. How long we retain your data
- Interaction and usage data is retained only as long as needed for operational, analytical, or legal reasons.
- Media files or real-time input (e.g., voice, images) are typically not stored permanently unless required for a feature.
- You can request deletion of your personal data at any time (see Section 8).
7. What rights you have over your data
Depending on your jurisdiction (including under Ghana’s Data Protection Act, 2012), you have the right to:
- Request access to your data
- Request corrections or deletion
- Withdraw consent or stop communications
- File a complaint with the relevant Data Protection Authority
To request any of the above, please contact us at data@craftedclimate.org with identifying information (e.g., the phone number or email you used with our service).
8. Where your data is sent
Data may be stored and processed in secure servers located in Ghana, the European Union, or the United States, depending on the technologies and partners involved. All data transfers are encrypted and follow legal and ethical standards.
9. Data Security
We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access, including:
- End-to-end encryption (e.g., for WhatsApp)
- Secure server hosting and API usage
- Regular internal audits and access controls
10. Changes to this privacy policy
We may update this policy as our services evolve. All changes will be posted here with the “Last Updated” date. In cases of major updates, users may receive direct notice (via app, email, or message).
11. Contact Us
For any privacy-related concerns or data access requests: privacy@craftedclimate.org
